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about uber

making web simple

about uber

web made simple

UberGlobal’s mission is to create value for our customers through continuous innovation in the simplification of technology. We are Australia’s third largest cloud services provider by market share, delivering everything from personal websites to SMB web and ecommerce solutions to secure enterprise managed services for some of Australia’s largest companies and federal government departments.

We also provide IT services such as software-as-a-service, platform-as-a-service, infrastructure-as-a-service, domain registration, web and email hosting, ecommerce, instant messaging and collaboration, dedicated servers and bespoke managed enterprise systems.

UberGlobal aggregates the IT demands of our customers to leverage our scale and drive efficiency through innovation and automation, benefiting our entire client base. We host websites and secure information systems on thousands of servers located in purpose-built data centres here in Australia.




UberGlobal genesis

UberGlobal has grown from humble beginnings in the Canberra bedroom of founder Michael McGoogan. In 2002 he founded McGooHQ, the company that subsequently became UberGlobal. Michael was 14 years old at the time and operated as a sole trader reselling US based hosting while still attending high school.

By October 2005, McGooHQ had become AussieHQ, one of Australia's fastest growing web service providers, acquiring Jumba and Hosting Shop along the way.

Over subsequent years the company developed rapidly, attracting a growing corporate and government customer base.

It also continued to build on its strong group of talented and experienced staff, and was further enhanced by a new economy of scale and executive team.




UberGlobal today

UberGlobal is now Australia’s third largest cloud services provider by market share, delivering services to over 70,000 customers.

Continual growth from the success of our dependable, service driven solutions created the need to group our services under more defined customer environments. Our three divisions of Business, Enterprise and Wholesale have allowed the company to provide customised managed hosting services to all sectors of business and industry, large and small.

As it has been from the very beginning, the quality of our service and the interests of our clients are paramount.

Our focus remains the success of our customers, who benefit equally from having a managed service space for all their hosting related needs and from our ongoing commitment to embracing the very latest advances in online technology.

UberGlobal is governed by a highly qualified and experienced Board of Directors and led operationally by CEO Denis Jorgensen.




READ MORE ABOUT UBER

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uber team


Denis Jorgensen

Chief Executive Officer

Denis Jorgensen has over twenty years experience in the information technology sector, including six with UberGlobal. He has specialist expertise in cloud and web services, IT security, network operations and IT outsourcing. Denis plays a key role in establishing service capability across both the consumer, business and enterprise areas of UberGlobal.

Chris Young

Chief Financial Officer

Chris is a Chartered Accountant with 12 years financial experience in the Telecommunications and Technology sectors, in both the UK and Australia. He joined UberGlobal in January 2011 and runs all financial, HR and other corporate services activity in the company.

Dwayne Varey

Chief Technology Officer

Dwayne Varey is an operations manager, with wide experience managing large-scale telecommunications networks, server and storage platforms. He is highly adept at developing teams that align with the business' needs. Dwayne was formerly Operations Manager at iiNet. He commissioned iiNet’s 88 rack Data Centre in Perth and was responsible for the re-structure and integration of Westnet's and iiNet's networks and systems.

Nikhil Ferreira

Chief Marketing Officer

Nikhil Ferreira has over 27 years of marketing experience across technology, FMCG, Automotive and Electronics. He is a strategic, marketing and business group leader with global work experience across Australia, APAC [Asia Pacific] as well as the MEA [Middle East and Africa]. He has managed a complete brand and marketing revamp and deployed new digital strategies that have delivered significant growth in terms of both product sales and marketing ROI.

Mark McConnel

Chairman

Mark is a chairman and/or director of a number of public and private companies in the fields of private equity, investment advisory and technology. Mark has a history of adding value to organisations and has lead large negotiations on acquisitions and investments over the past 2 decades. Mark is sought out by Government and private sector companies to give advice on a range of investment matters. Mark’s experience working with large international businesses and his passion for small start up businesses, give him an excellent platform to govern the growth of successful companies such as UberGlobal. Mark is well connected with executives in Government and the Investment industry in Australia. Mark is a Fellow of the Australian Institute of Company Directors (FAICD).

Mark holds a Bachelor of Science (BSc), a Graduate Diploma of Logistics Management, a Graduate Diploma of Employment Relations, and a Masters of Business Administration (MBA) – RMIT/AAMO.

Mike Mossop

Non Executive Director and Company Secretary

Mike Mossop was a founding director of the company that is now UberGlobal. Prior to joining the company he ran a consulting business (MM Services Pty Ltd) specialising in health sector financing and policy development. Previously he worked in the commonwealth public service in a variety of policy, planning and project management roles.

He has a BA from the ANU, a certificate of health economics from Monash University. He is an Associate of Company Secretaries Australia (ACSA) and an Associate of the Chartered Institute of Secretaries (ACIS).

Shaun Wilson

Non Executive Director

Shaun Wilson is the founder and Chief Executive Officer of aerospace and systems engineering house, Aerospace Concepts Pty Ltd. Starting his career as an aerospace engineer in the Air Force, he has over two decades of experience in technology-focused business, both in Australia and overseas across a range of industries from leisure sports to mining exploration and commercial construction. Shaun has been a non-executive director of UberGlobal since 2007. He currently chairs the Remuneration Committee and is a member of the Audit, Risk and Compliance Committee.

Shaun is a member of the Australian Institute of Company Directors and a number of industry and professional associations. He holds a bachelor’s degree in aerospace engineering from the Royal Melbourne Institute of Technology (RMIT), a master’s degree in aerospace systems engineering from Loughborough University in the United Kingdom and a graduate diploma in information systems from the University of Canberra. Shaun has also attended the National Graduate School of Management (NGSM) in Canberra and Harvard Business School (HBS) in Boston.

Chengpeng Cao

Non Executive Director

Chengpeng Cao is the Chairman of Roc Holdings (Australia) Pty Ltd, which is based in Canberra, Australia. He is also the founder and Chairman of Shenzhen Pengguangda Industrial Co Ltd, a diversified enterprise based in Southern China. With over 24 years of business and commercial experience, he has successfully built his company into a major construction, property development and project investment business.

Chengpeng Cao is currently an Australian permanent resident. He holds a undergraduate certificate in Business Administration from Yunnan University and he is a Standing Committee Member and Assistant Chairman of the Chamber of Commerce of Luohu District, Shenzhen, China.

Gary CkLui

Non Executive Director

Gary Lui is an Executive Director of New Territories Investments Pty Limited, which is based in Canberra, Australia. He is engaged in the business of private equity investment and other consulting services. Gary has over 20 years work experiences in various financial and managerial positions. He holds a Bachelor Degree in Social Science and a Masters Degree in Applied Finance.

From 1987 to 1995, Gary worked for a public accounting firm as an accountant, and for other private and public companies as a financial controller, general manager and project controller. Prior to working in Canberra, Gary served as the Chief Financial Officer of a China-based brewing company and a technology company both listed on the OTC BB in the United States. Gary is also part of the senior management team of the Shenzhen Huaqiang Holdings Limited, a Chinese conglomerate ranked as one of the top 500 enterprises in China.

Gary is currently a member of the Association of Chartered Certified Accountants, the Institute of Chartered Accountants in England and Wales, Institute of Certified Public Accountant of Singapore, and the Hong Kong Institute of Certified Public Accountants.

Michael McGoogan

Non Executive Director

Michael founded McGooHQ, the company that subsequently became UberGlobal, one of the largest 100% Australian owned web hosting and managed service providers. Michael was recently awarded the 2012 Eastern Region Emerging Category winner for the Ernst & Young Entrepreneur of the Year Award.

Having established and grown UberGlobal into a recognised brand and then positioned the company for growth through development of key partnerships with Parallels Automation, Ingram Micro and Microsoft, Michael has recently moved into a non-executive director role to allow him to explore new technology business opportunities.

Denis Jorgensen

Managing Director & CEO

Executive appointment.

technology


UberGlobal's power and performance comes from the combined resources of our:


partners

UberGlobal operates in a highly complex and technologically advanced environment. Our success depends on the special expertise and reliability of crucial partners who enable us to consistently deliver premium quality hosting to our customers.

Our valued partners underpin our business operation in various key areas:



Software
We partner with industry leaders to provide software solutions tailored to our customers. We also offer software as a service (SaaS).

Careers

At UberGlobal we’re proud of our success and reputation and we know it's built by the people who work in the company. Because our staff are the heart of our business we are always on the look-out for talented people who want an exciting and rewarding career. We make it our responsibility to inspire, nurture and respect you and to make sure your job is stimulating and fun. But we’re pretty choosy about who gets to wear the UberGlobal brand badge and we like people who are choosy about where they work too.

Our open positions are advertised here and on seek.com.au. If you would like to present your credentials to the HR department for future opportunities then please email your resume through to careers@uber.com.au. We currently have offices in Canberra and Melbourne.

We’re hiring!

Scroll down to see available jobs


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24x7 Contact Centre Staff - Melbourne

Service Desk
Posted: 11th March 2015
Term: Full Time
Location: Melbourne
Remuneration: $40 - 50k


UberGlobal is one of Australia's fastest growing business and web solutions technology brands. Australian-owned and second largest in Australia by market share, we currently support over 100,000 SMBs and Enterprises with customised domain and webhosting solutions of all sizes.

We believe in people before profits and have a culture that is relaxed and respectful. We have fun, we are a little bit different and we encourage creativity at work. We provide great perks to our staff like free soft drink and birthday leave to name a couple.

We invest in our people through training and professional development to ensure we are at the cutting edge of what technology and customer service have to offer. We have a culture of promoting from within so where you end up within the company is up to you.

About The Role:
As part of our team you will be dedicated to making every contact with customers an 'Uber' one, turning happy customers into raving fans. Based in our new office in the Melbourne CBD, you'll be mentored by your leaders and colleagues to successfully integrate you into the 24/7 rotating roster.


Duties:

  • Handle all phone and email communications in a timely and professional manner
  • Provide Level 2 resolution of customer issues/tickets via phone and email
  • Monitor all UberGlobal services and take action as appropriate
  • Garner an in-depth understanding of all UberGlobal's products, services and processes
Skills and experience:

  • cPanel (WHM) and/or Plesk management suites
  • Configuring POP and IMAP accounts in Windows and Mac platforms
  • Domain Name Servers
  • Linux web hosting and Windows systems administration
  • Website design and development skills (PHP/ASP programming, SQL, FTP)
  • MySQL and MSSQL database management experience/exposure
Benefits:

  • Five weeks annual leave
  • Opportunities to work with and learn from experienced developers, architects and systems administrators

Contact:
Interested applicants should contact the Human Resources Manager at careers@uber.com.au. Include with your email a cover letter addressing the qualities listed above, as well as your current CV.

Level 3 Systems Administrator - Melbourne

Technology
Posted: 11th March 2015
Term: Full Time
Location: Melbourne
Remuneration: $60 - 65k


UberGlobal is one of Australia's fastest growing business and web solutions technology brands. Australian-owned and second largest in Australia by market share, we currently support over 100,000 SMBs and Enterprises with customised domain and webhosting solutions of all sizes.

We believe in people before profits and have a culture that is relaxed and respectful. We have fun, we are a little bit different and we encourage creativity at work. We provide great perks to our staff like free soft drink and birthday leave to name a couple.

We invest in our people through training and professional development to ensure we are at the cutting edge of what technology and customer service have to offer. We have a culture of promoting from within so where you end up within the company is up to you.

About The Role:
As part of our team you will be dedicated to making every contact with customers an 'Uber' one, turning happy customers into raving fans. Based in Melbourne, you'll be helping customers resolve technical issues with their services or solutions.


Duties:

  • Resolve 95% of calls and tickets at first touch
  • General Systems Administration tasks on Linux and Windows servers
  • Special Projects (company-wide e.g. integrations/migrations)
  • Manage technical escalations to Vendors and suppliers as appropriate
  • Monitor all UberGlobal services and take action as appropriate
  • Afterhours technical on-call duties
  • AGSVA Baseline/NV1 security clearance or ability to acquire one
Desirable skills and experience:

  • Experience using Microsoft Exchange 2010/2013
  • Experience administering VMware ESXi and Microsoft Hyper-V virtualization technologies
  • Experience with Public Cloud providers (AWS, Azure, Rackspace)
  • Experience using Powershell scripting
  • Experience in Apache and/or IIS
  • Experience in DNS, Email, NTP
  • Experience in networking
  • Good knowledge of Firewall and Security principals
  • Development skills (PHP,.NET, Python, Node-JS, Ruby)
  • Experience in Databases (MSSQL, MySQL, Postgres)
  • CMS skills (Wordpress, Joomla)
  • Extensive written and verbal communication skills
Desired formal qualifications:

  • Linux Certifications – (RHCE)
  • Microsoft certifications – (MCSA, MCP)
Benefits:

  • Opportunities to work with and learn from experienced developers, architects and systems administrators.

Contact:
Interested applicants should contact the Human Resources Manager at careers@uber.com.au. Include with your email a cover letter addressing the qualities listed above, as well as your current CV.

office location



UberGlobal is built on impeccable customer service credentials. If you are having problems or difficulties with our products or services, or just need some helpful advice, please contact our Customer Support Centre 24/7.

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    Head Office
    Uber house, Level 2
    92 Northbourne Ave, Braddon ACT 2612, Australia

    GPO Box 1515
    Canberra ACT 2601, Australia

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