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  1. Bob B
    Posted November 27, 2011 at 2:14 pm | Permalink

    I find 4 a little ambiguous.
    Imminent doesn’t necessarily mean immediate.
    As 4 and 5 occur at the same time, 14 days, perhaps they should be combined as one notice or 5 sent after 15 days.

  2. Posted November 27, 2011 at 2:48 pm | Permalink

    Let me check the actual wording we use…

  3. Posted November 27, 2011 at 2:54 pm | Permalink

    Ok this is is what the very prominent information box displays on that 14 day notice:
    Please note – Your services will be immediately suspended and a $10 late fee has been applied.
    Whilst our accounts department only operates between 9-5 Mon-Fri, you can contact us 24 hours a day 365 days a year to request an extension or pay by Credit Card over the phone on 1300 889 461 to have the account re-activated.

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