1.2 In this document, 'we', 'our' and 'us' means Uber Global Pty Ltd ACN 112 045 002 or any of its related companies, including ubergeek.com.au Pty Ltd, Uber Business Pty Ltd, Uber Enterprise Pty Ltd, and Uber Wholesale Pty Ltd;
1.3 This agreement outlines the terms and conditions that apply to your use of our services.
1.4 The Services we are to provide to you (herein referred to collectively as "Services") and the initial period we are to provide them to you for are identified in the emails we send you after we accept your
order for service. The specifics of the services are detailed on our website ('the Services').
1.5 The Services and this agreement will be automatically renewed for the same period as the initial period unless this agreement is terminated by you or us in accordance with these terms and conditions.
1.7 If you register one or more .AU domain names, you must also accept our AU Registrant Agreement.
1.8 If you register one or more .NZ domain names, you must also accept our NZ Registrant Agreement.
2. Commencement of the Agreement
2.1 This agreement commences on the date we accept your order for Services.
3. Service Availability
3.1 In these terms and conditions 'Service' primarily refers to our provision of space and/or software on one of our Servers, domain name registration services, and a connection to and from the Internet for
web-based services to the level specified in the package you select. 'Services' also refer to services provided by third parties which we resell to our customers.
3.2 We use due care and skill in providing the Services in accordance with this agreement. There may also be statutory guarantees, conditions or warranties imposed by consumer-protection laws that apply to
Services we supply, and which cannot be excluded. However, given the nature of IT systems (including our Services' reliance on systems and services that we do not control or own). we cannot promise that our Services will be
continuous or fault-free.
3.3 We will attempt to perform all scheduled maintenance at times which will affect the fewest customers. If scheduled maintenance requires the Service to be offline for more than 30 minutes we will post details
of the scheduled maintenance at least 48 hours in advance of the maintenance. If we need to perform unscheduled maintenance that requires the Service to be offline for more than 30 minutes, we will post details of the event
after the maintenance has been completed.
3.4 Our liability to you is governed by clause 8 of this agreement.
4. Registering a Domain Name
4.1 In respect of domain names, we advise you that we are an auDA accredited registrar, a .nz authorised registrar and a reseller for the registrar Enom Inc.
4.2 We do not warrant or guarantee that the domain name applied for will be registered in your name or is capable of being registered by you. Accordingly, you should take no action in respect of your requested
domain name(s) until you have been notified that your requested domain name has been registered.
4.3 Both the registration of the domain name and its ongoing use are subject to the relevant naming authority's terms and conditions of use and you are responsible for ensuring that you are aware of those terms
and conditions and that you comply with them. You irrevocably waive any claims you may have against us in respect of the decision of a naming authority to refuse to register a domain name and, without limitation, agree that
the administration charge paid by you to us shall be non-refundable in any event.
4.4 We accept no responsibility in respect of the use of a domain name by you. Any dispute between you and any other individual or organization regarding a domain name must be resolved between the parties
concerned and we will take no part in any such dispute. We reserve the right, on our becoming aware of such a dispute, at our sole discretion and without giving any reason, to either suspend or cancel the domain name,
and/or to make appropriate representations to the relevant naming authority.
5. Renewal of domain name registration
5.1 We are not obliged to renew your domain name if you do not confirm to us that the domain name should be renewed. In such circumstances we are not liable for any loss or damage resulting from non-renewal of
your domain name. We are not obliged to renew your domain name where you have unpaid invoices or if you are in breach of any terms of this agreement.
5.2 Our primary method of communication for domain renewal purposes is via email. We will not be held responsible for the non-renewal of your domain name if your email contact details are not kept up to date.
Information on how to keep your contact details up to date can be found in the customer control panel on our website.
5.3 If you close your account with us but do not transfer your domain name to another registrar, you agree that we may contact you after account closure to remind you of domain name renewals.
6. Passwords and content
6.1 You will keep any passwords or log-in details used in connection with the Service secure and you are totally responsible for when and how your account with us is used and the actions of any people you give
your password and log-in details to.
6.2 You are solely responsible for your data and any content you use or store in connection with your Service.
You must hold, and continue to hold, all intellectual property rights in your data and contents (including, without limitation, copyright and trade mark rights), or be licensed to do so. The terms under which you hold or
license your data and content must permit us to carry out our obligations to you in providing the Service.
You grant us a licence to use and reproduce all your data and content in order to fulfil our obligations under this agreement.
6.3 You must ensure that you comply with our Acceptable Use Policy terms in clause 31 in relation to any data or content you use or store in connection with your Service.
6.4 You will conduct such tests and computer virus scanning as may be necessary to ensure that data uploaded by you onto or downloaded by you from the server does not contain any computer virus and will not in any
way, corrupt the data or systems of any person.
6.5 You are solely responsible for dealing with persons who access your data and you will not refer complaints or inquiries in relation to such access to us.
6.6 You agree that if, in our sole discretion, you are using the Services in a way which is not legitimate, is not in compliance with this agreement or any law that we may suspend, disable, limit or terminate the
Services or deny you access to the Service without notice, including taking down any of your data or content.
7. Customer's Warranties, Liabilities and Undertakings
7.1 You indemnify us against, and must pay us for, any loss or damage we suffer relating to:
a) the provision of the Service to you; and
b) your use, or attempted use, of the Service.
You indemnify us against (and must pay us for) any costs, including legal costs, relating to your breach of this agreement.
However you are not liable to us for any loss to the extent it is caused by us (for example, through our breach of this agreement or our negligence).
7.2 At the time of entering into this agreement you are not relying on any representation made by us which has not been stated expressly in this agreement, or on any descriptions or specifications contained in any
other document, including any catalogues, web site or publicity material which we have produced.
7.3 You indemnify us against all claims arising out of your registration and use and renewal of registration of your chosen domain name, unless and to the extent that the claim arises out of our breach of this
agreement, or our negligent act or omission.
8. Our Warranties and Liabilities
8.1 We accept liability for the supply of the Services to the extent provided in this agreement.
8.4 We do not warrant that the Services:
(a) provided under this agreement will be uninterrupted or error free;
(b) will meet your requirements, other than as expressly set out in this agreement;
(c) will be free from external intruders (hackers), virus or worm attack, denial of service attack, or other persons having unauthorised access to the services or systems of ours; or
(d) will produce any particular results, data, sales or other return.
8.3 Subject to clause 8.4:
(a) we exclude all liability for indirect, incidental, special and consequential loss or damage of any kind, loss or corruption of data, loss of use, loss of revenue, loss of profits, failure to realise
expected profits or savings and any other commercial or economic loss of any kind, in contract, tort (including negligence), under any statute or otherwise arising from or relating in any way to this agreement and/or its
(b) the Services are provided on an 'as is' and 'as available' basis;
(c) we make or give no express or implied warranties including, without limitation, the warranties of merchantability or fitness for a particular purpose, or arising from a course of dealing, usage or trade
practice, with respect to any goods or services provided under or incidental to this agreement;
(d) no oral or written information or advice given by us, our resellers, agents, representatives or employees shall create a warranty or in any way increase the scope of the express warranties hereby given,
and you may not rely on any such information or advice;
(e) our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services will be limited to the charges paid by you
in the 12 months preceding the claim in respect of the Services which are the subject of any such claim. Any claim must be notified to us within one year of it arising.
(f) In the event that this agreement constitutes a supply of goods or services to a consumer as defined in the Competition and Consumer Act 2010 (Cth) nothing contained in this agreement excludes, restricts or
modifies any remedies or guarantees where to do so is unlawful. To the full extent permitted by law, where the benefit of any such remedy or guarantee is conferred upon you pursuant to the Competition and Consumer Act 2010
(Cth) our sole liability for breach of any such remedy or guarantee shall be limited to the remedies available under that Act.
8.4 We specifically exclude any warranty as to the accuracy or quality of information received by any person via your server and in no event will we be liable for any loss or damage to any data stored on the
server. You are responsible for maintaining insurance cover in respect of any loss or damage to your data stored on the Server.
9. Suspension and Termination of the Service
9.1 We may suspend or terminate your account if:
(a) you breach this agreement and fail to rectify any remediable breach within 7 days of us notifying you to do so;
(b) you become insolvent;
(c) you are declared bankrupt; or
(d) we are ordered to do so by a court or pursuant to an arbitration award.
9.2 In addition to any other rights we may have under this agreement, you agree that we may, without notice to you and without any liability to us, amend, alter or take down your data or content if we:
(a) receive an order from a court or other competent body requiring us to do so;
(b) are directed to do so by the Australian Communications and Media Authority, any other regulatory body or authority or industry association;
(c) consider in our sole discretion that you are breaching this agreement including without limitation, by infringing third party intellectual property rights, or because your data or content is defamatory,
illegal, obscene or breaches a person's privacy.
9.3 From time to time we may have to suspend or disconnect the service without notice or deny your access to the Service during any technical failure, modification or maintenance involved in the Service. We will
use reasonable endeavours to procure the resumption of the services as soon as reasonably practicable. In these circumstances you will remain liable for all charges due throughout the period of suspension.
9.4 If your account has been suspended or terminated due to your breach, reactivation of your account will be at our discretion. If we agree to reactivate your account, we will require payment in full of all
outstanding amounts and payment of a reactivation fee.
9.5 You may terminate your account or any individual Service with us for any reason at any time by doing so through the customer control panel on our website. Unless you are terminating your account due to a
breach of this agreement by us, refunds for monies paid in advance are provided as follows:
(a) For domain names, in accordance with the UberGlobal Registrant Agreement.
(b) For one-time Services such as digital certificates no refunds are available.
(c) No refunds are available for Services with 30 days or less of time to run. For Services with more than 30 days of time to run the refund of unused credit will be a whole month pro-rata of the time to run
less an early cancellation fee set by us and notified on our website.
9.6 If we wish to terminate your Service for reasons other than a breach of these conditions, we can do so by giving you 30 days written notice. In this circumstance, we will refund any remaining unused credit on
9.7 If your account is closed for whatever reason you must pay all outstanding charges immediately.
9.8 We are under no obligation to provide you with a copy of your data or content if we have suspended or terminated your access to the Service for your breach. If we provide you with a copy of your data or
content in such circumstances, we are entitled to charge a fee for doing so. If we terminate your account or any Service in such circumstances we may also at our discretion destroy your data or content. If your data or
content is destroyed it may not be recoverable.
10. Fees, Charges and Payments
10.1 All charges payable by you to us for the Services will be in accordance with the relevant scale of charges and rates published from time to time by us on our website and will be due and payable within 14 days
of receipt of our invoice, or on other terms separately agreed with us by you. The price of the Services we provide you will remain fixed for the period covered by the payment; that is, monthly, quarterly or annually. After
that time you will be billed at the rates current on our website at the time the Service is renewed except for Domain Names which may be renewed at their original purchase price.
10.2 If you exceed our 14 day credit terms, we may charge you a late fee (the greater of $10 or other amount agreed with you).
10.3 Prices published on our web site are inclusive of any government taxes or charges unless otherwise noted.
10.4 We will only provide the Services to you where you have paid for the Services in full. Without prejudice to our other rights and remedies under this agreement, if any sum payable is not paid on or before the
due date, we reserve the right, at our discretion, to suspend the provision of Services to you until we receive the required payment (including any late payment fees, interest, debt recovery charges and reactivation fees)
10.5 If you fail to make payment in accordance with the terms of this agreement, you will become liable for any reasonable costs incurred by us in recovering the debt (including any legal fees, collection agency
charges or any other reasonable costs) and interest on the outstanding amount, calculated at the daily rate of 10% per annum, from the due date of the payment.
10.6 If you elect to pay your fees on a yearly basis, and fail to make payment within 14 days of invoice, you will not be entitled to receive any (otherwise applicable) yearly fee discount where a yearly discount
10.7 Upon registration of a credit card account, you give us authorisation to debit your credit card for all charges. If you are billed on a monthly basis, the billing cycle begins from the date you register.
10.8 You consent to us obtaining a report from a credit reporting agency on your credit worthiness if you choose to pay by credit card.
10.9 If we receive notice of a chargeback, declined or reversed payment from a credit card company in connection with payments made by you for the Services, we reserve the right to suspend the provision of
Services to you until we receive the required payment (including any bank charges we incur, late payment fees, interest, debt recovery charges and reactivation fees) in full.
10.10 Subject to clause 10.11, no refunds will be given for unused portions of payments in advance (including payment of yearly contracts) unless the account has been terminated due to our breach of these terms
and conditions, we exercise our rights under clause 9.6, or you exercise your rights under clause 18.1.
10.11 In the event this agreement constitutes a supply of goods or services to a consumer as defined in the Competition and Consumer Act (Cth) ('Act'), and you cancel your Service because we have failed to meet
one or more of the consumer guarantees under the Act, we will refund to you any unused portion of your Service fee and any other amount you have prepaid, as well as any Service fee where the Services provided did not meet
the consumer guarantees.
11. Archiving and Backup of Your Data
11.1 You are solely responsible for the back-up of your data (including email files). You must maintain a recent copy of your data at your premises at all times. We will not be liable for incomplete, out-of-date,
corrupt or otherwise deficient data recovered from our backups.
11.2 We will archive your data on a regular basis for the purposes of disaster recovery. In the event of equipment failure or data corruption, we will restore from the last known good archive. In the event of
corruption of all of our archives, or in the event that an old archive is used to restore data, you should be prepared to upload your data to your web site.
12. The use of Spam and Virus Filters
12.1 We can use spam and virus filters and, to the maximum extent permitted by law, this may require us to use third party equipment or services to monitor and filter email traffic between our equipment and the
Internet. To the maximum extent permitted by law, we will not be liable for any loss or damage resulting from the use of spam or virus filters.
13. The Need to Change to a New Operating Platform
13.1 Unless otherwise agreed, non-partner provided Services are provided by us from our data centres in Australia. We reserve the right to migrate your web site to a new Service platform if our supplier ceases to
provide appropriate support or your particular server fails or becomes unreliable.
13.2 We will advise you of such a change but we will not take any responsibility for Service failure if you have failed to keep your contact details up-to-date or if you have not checked the operation of your
Service post-migration and notified us of any required changes to the Service configuration.
14. Ownership of Equipment
14.1 Unless otherwise agreed, you obtain no rights to the hardware and other infrastructure and facilities used by us to deliver the Services.
14.2 If we supply you with any equipment as part of our provision of the Services to you, unless the law otherwise requires, we do so on the following terms:
(a) you acknowledge that we are only acting as a reseller of the equipment which was manufactured by a third party;
(b) you will not resell, export or otherwise transfer the equipment;
(c) we are not obliged to keep the equipment current, up-to-date, in good working order or to alter or modify the equipment in any way;
(d) any malfunction or manufacturer's defect in the equipment must be remedied by you directly with the manufacturer and we are not liable for any such malfunction or defect or any consequences arising from
15. Intellectual Property
15.1 All right, title and interest in any technology, techniques, software or trade mark that is used in, or provided by us, as part of the Services is owned by us or will vest in us on creation, or is licensed to
us. You may use the technologies, techniques, software and trade marks as permitted by this agreement. We otherwise reserve all rights in relation to them.
16.1 If any clause of these terms and conditions is held to be invalid or unenforceable in whole or in part, the invalid or unenforceable wording may be severed from this agreement and the remaining terms of this
agreement continue in force.
17.1 You must not assign or otherwise transfer your rights or obligations under this agreement without our prior written consent, which we will not unreasonably withhold. Any request to assign or transfer must:
(a) be in the form we require, and include details of the assignee or transferee; and
(b) be accompanied by the transfer fee specified in the form.
17.2 We may assign or otherwise novate or transfer our rights and obligations under this agreement to:
(a) a related body corporate, including without limitation as part of a change in how we provide the Services or as part of a partial or full restructuring of our business; and
(b) another person as part of the sale, or restructuring, of all or part of our business,
and you agree that, if we do this, we may transfer all necessary information (including, without limitation, personal information and credit card details) to the related body corporate or other person, and they
may use that information, in order for them to be able to continue providing the Services to you. If you do not agree to the assignment, novation or transfer, you may terminate this agreement and we will refund any
remaining unused credit on your account.
18. Changes to Terms
this agreement other than price changes will become effective upon their publication on our website and your use of the Services following publication of any amended version of this agreement will constitute acceptance of
the amended terms. If you do not wish to accept the amended terms and conditions, you may terminate this agreement by giving us notice. In these circumstances we will refund any remaining unused credit on your account.
19. Entire Agreement
These terms and conditions constitute the entire agreement between us and you. It supersedes all prior agreements, understandings and representations whether oral or written.
20. Governing Law
These terms and conditions are governed by the laws in force in the Australian Capital Territory. Both parties agree to submit to the non-exclusive jurisdiction of the Courts of that Territory.
21. Notifications & Communications
21.1 All notifications under this agreement will be by email to your nominated internet address. By entering into this agreement you agree to receive other email communications of a marketing and promotional
nature unless you opt out of our mailing list. You will not be able to opt-out of critical service notifications, renewal, billing and account notifications, scheduled downtime notifications or any other communications
deemed to be an essential part of our Service to you.
22.1 This document is a summary of the way Uber Global Pty Ltd ACN 112 045 002 or any of its related companies, including ubergeek.com.au Pty Ltd, Uber Business Pty Ltd, Uber Enterprise Pty Ltd, and Uber Wholesale Pty Ltd manages personal information it collects on:
22.1.1 people who access its website; and
22.1.2 people who contract with the company for the provision of services ('customer').
22.2 Until 1 March 2014, the Policy is based on the National Privacy Principles that apply to private businesses under the Privacy Act, 1988 (Commonwealth). The National Privacy Guidelines can be accessed at www.privacy.gov.au/business/guidelines/index. From 12 March 2014, this Policy will be provided in accordance with the Australian Privacy Principles contained in the
Privacy Act 1988 (Cth). This Policy describes how Uber Global Pty Ltd ACN 112 045 002 or any of its related companies, including ubergeek.com.au Pty Ltd, Uber Business Pty Ltd, Uber Enterprise Pty Ltd, and Uber Wholesale Pty Ltd and its subsidiaries and associates manages personal information.
23. General Disclaimer
23.1 There are inherent risks in transmitting information across the Internet. We can give no absolute guarantee that all data, including personal information, provided via the Internet is secure from unauthorised
operations. We cannot be held responsible for breaches of privacy on their web sites. The owner of each web site is responsible for the privacy of any personal information collected through their web site and for complying
with relevant privacy laws.
22.7 In summary, our Policy is to:
22.7.1 collect only as much personal information on you as we require to provide you with an effective service and meet our legal obligations;
22.7.2 hold the information in a secure manner;
22.7.3 give you access to the information if you request it and the means to change it if it is incorrect; and
22.7.4 destroy or de-identify personal information when it is no longer required.
22.8 This Policy statement may be amended from time to time. Our website will always display the up-to-date version.
24. Collection Notice for Live Chat
24.1 When you contact Uber Global Pty Ltd ACN 112 045 002 or any of its related companies, including ubergeek.com.au Pty Ltd, Uber Business Pty Ltd, Uber Enterprise Pty Ltd, and Uber Wholesale Pty Ltd using our Live Chat, we may collect your personal information including your name, contact details and the information you give to us during that live chat discussion. We'll only use that personal information to communicate with you in that live chat discussion, unless you ask us to do something else which will need us to contact you again or otherwise use or disclose your personal information to respond to your request, or as required or permitted by law.
24.2 We will store your personal information in our secure database. We won't disclose the information to any person or organisation, unless you specifically ask us to, or if required or permitted by law.
25. Collection Notice for "Contact Us" Online
25.1 In submitting your online query to Uber Global Pty Ltd ACN 112 045 002 or any of its related companies, including ubergeek.com.au Pty Ltd, Uber Business Pty Ltd, Uber Enterprise Pty Ltd, and Uber Wholesale Pty Ltd, you agree that we may collect and use your personal information to respond to your query at the contact details you provide. We won't use or disclose that personal information for any other purpose or to any other person, unless required or permitted by law, or unless you ask us to do something else which will need us to contact you again or otherwise use or disclose your personal information to respond to your request.
26. Collection Notice for Online Sales
26.1 In purchasing via our website, you agree that Uber Global Pty Ltd ACN 112 045 002 or any of its related companies, including ubergeek.com.au Pty Ltd, Uber Business Pty Ltd, Uber Enterprise Pty Ltd, and Uber Wholesale Pty Ltd may collect, use and disclose your personal information to provide the requested products and services to you, manage our relationship with you, manage our corporate functions relevant to the products and services you order, meet our legal and regulatory obligations, or as required or permitted by law. We can be contacted at Uber Global Pty Ltd ACN 112 045 002 or any of its related companies, including ubergeek.com.au Pty Ltd, Uber Business Pty Ltd, Uber Enterprise Pty Ltd, and Uber Wholesale Pty Ltd.
26.2 We may disclose your personal information to third parties engaged by us to provide products or services, or to undertake functions or activities, on our behalf. For example, processing payment information, managing databases, marketing, research and advertising. We do not disclose personal information to third parties outside Australia, unless required or permitted by law.
27. Collection Notice for Direct Marketing
27.1 Thank you for your interest in Uber Global Pty Ltd ACN 112 045 002 or any of its related companies, including ubergeek.com.au Pty Ltd, Uber Business Pty Ltd, Uber Enterprise Pty Ltd, and Uber Wholesale Pty Ltd products and services.
27.3 We may disclose your personal information to our related bodies corporate, or third parties engaged by us to provide products or services, or to undertake functions or activities, on our behalf. For example, managing customer relationship databases, marketing, research and advertising. We do not disclose personal information to third parties outside Australia, unless required or permitted by law.
28. The Personal Information We Hold
28.1 If you are, or intend to be, a customer of Uber Global Pty Ltd ACN 112 045 002 or any of its related companies, including ubergeek.com.au Pty Ltd, Uber Business Pty Ltd, Uber Enterprise Pty Ltd, and Uber Wholesale Pty Ltd , we collect basic data that includes your name, address, age, gender, telephone and facsimile numbers, domain name, email address and
credit card details (if you choose to pay online).
28.2 If you make inquiries about our products and services we collect some or all of the above data. We may also record telephone conversations as an aid to training our staff. We will seek your agreement before
any voice recording is made. We also hold copies of any correspondence that passes between us.
28.3 From time to time we may survey our customers to assist us in planning and delivering better services. The provision of this information will be voluntary and our intended use will be clearly identified at
the time of collection.
their services to us.
29. Security of Personal Information
29.1 We store most of your personal information on servers which are housed in a secure environment with 24 hour surveillance. Access is restricted to authorised staff only. We have computer and network security
on our remote peripherals. Billing data is encrypted and access to your personal data by non staff members is password protected.
29.2 We will take all reasonable steps to delete or permanently de-identify personal information we hold on you if you cease to be our client and we no longer need the information to finalise any outstanding
30. Disclosure of Personal Information
30.1 In the normal course of business we will not disclose your personal information to any other party (other than contracted support services) without your consent. However, circumstances may arise where we will
disclose your personal information without your consent. The circumstances include but are not limited to situations where disclosure is:
30.1.1 required or authorised by or under an Australian law or court/tribunal order, or we reasonably believe that the use or disclosure of the information is reasonably necessary for one or more enforcement
related activities conducted by, or on behalf of, an enforcement body;
30.1.2 reasonably necessary for the establishment, exercise or defence of a legal or equitable claim;
30.1.3 enforce crucial terms of our agreements with you;
30.1.4 sell our business or part of it; and
30.1.5 necessary (in our reasonable belief) to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety, and it is unreasonable or impracticable to
obtain the individual's consent to the disclosure.
31. Accessing and Correcting Your Personal Information
31.1 Under Australian Privacy Principles 12 and 13, you have a right to ask us to provide you with the personal information we hold on you and to ask us to correct that personal information. We will require you to
provide identification to ensure you are who you say you are. We undertake to provide the information in a reasonable time and to correct any errors where the information is not accurate, up-to-date or complete. If you need
to update your online billing details you can access your account details through our control panel.
31.2 To request access to, or to correct, your personal information, please contact our Privacy Officer at email@example.com. Our telephone number is 1300 886 484.
32. Personal Information on Children and Young People
32.1 As a general principle, we do not target children in our marketing communications and would only communicate with a child with a parent or guardian's consent. To the extent that young people use our services
to the Privacy Commissioner.
34. Other Links
34.1 If you are the registrant of an .AU domain name, AUDA WHOIS Policy contains important privacy information relevant to you, including how some of your personal
information will be disclosed on the WHOIS service.
35.1 In this document:
(a) 'we', 'our' and 'us' means Uber Global Pty Ltd ACN 112 045 002 or any of its related companies, including ubergeek.com.au Pty Ltd, Uber Business Pty Ltd, Uber Enterprise Pty Ltd, and Uber Wholesale Pty Ltd;
(b) 'customer' means a user of our services; and
(c) 'complainant' means a person who complains of or alleges unacceptable use by a customer.
35.2 This Acceptable Use Policy (AUP) outlines what we deem to be unacceptable use of the services we provide to our customers.
36. Who does this AUP apply to?
36.1 This AUP governs how our customers may use our services. It also details how complainants may make complaints about our customer's use of our services.
36.2 When a customer signs up for services with us, they agree to comply with our Terms and Conditions. It is a condition of those Terms and Conditions that all our customers comply with the terms of this AUP. A
customer's decision to purchase any of our services signifies their acceptance of the terms of this AUP.
36.3 A customer's obligation to comply with this AUP includes their obligation to ensure that any person who they allow to use our services also complies with this AUP.
37. Changes to this AUP
37.1 We may change the terms and conditions of this AUP at any time. Details of our current AUP will always be available on our website. Changes to this AUP will become effective upon their publication on our
website and a customer's use of the Services following publication of any amended version of this agreement will constitute acceptance of the amended terms. If a customer does not wish to accept the amended terms and
conditions, they may terminate this agreement by giving us notice. In these circumstances we will refund any remaining unused credit on their account.
38. The services covered by this AUP
38.1 This AUP covers all services hosted by us.
38.2 If we provide a customer with access to a network outside our network the customer is responsible for complying with the AUP for that network.
39. Our responsibilities
39.1 We will take reasonable measures to ensure that the owners and operators of the services we host will comply with this AUP.
39.2 We reserve the right to monitor a customer's compliance by any lawful means and to take action if we (in our sole discretion) deem it necessary. We will also investigate and, if appropriate, act on any
complaint from a complainant. We will cooperate fully with law enforcement agencies if required by law.
40. What is unacceptable use?
40.1 You must comply with all applicable Commonwealth, State and Territory laws. You must not act or fail to act in a way that would place us in breach of any applicable law, including those that regulate the
provision of internet and telecommunications-related services.
40.2 We impose additional restrictions on the use of our services to ensure that our services operate fairly for all customers and to safeguard our name, goodwill and reputation.
40.3 A customer must not use our services, attempt to use a service, or allow a service to be used in any way that:
(a) Breach of law:
(i)results in the customer or us breaching, or being involved in a breach of law, order, code, instrument or regulation;
(ii) stores, sends or distributes any content or material which is restricted, prohibited, or is otherwise unlawful under any applicable Commonwealth, State or Territory law;
(b) is obscene, defamatory, offensive, abusive; sends, displays, accesses, makes available, publishes, or distributes or otherwise is involved in making material available that a reasonable person would
consider obscene, defamatory, threatening, abusive, inciting of violence or hatred, or offensive;
(c) The rights of others:
(i) violates a person's privacy;
(ii) infringes on any person's rights (including intellectual property rights and moral rights);
(iii) constitutes a misuse of any person's confidential information;
(iv) results in a breach by a customer of any obligation that the customer owes to any person;
(d) Prohibited and Restricted content:
(i) sends, displays, accesses, makes available, publishes or distributes or otherwise is involved in material that is likely to be considered unsuitable for minors;
(ii) sends, displays, accesses, makes available, publishes or distributes or otherwise is involved in material which is classified RC or X by the Australian Classification Board;
(e) Protection of minors: enables a minor to access material inappropriate for a minor or to establish (or try to establish) contact with a minor not otherwise known to the customer;
(f) Illegal business practices and gambling:
(i) engages in any misleading or deceptive business or marketing practice;
(ii) involves providing or promoting illegal pyramid selling schemes or unlawful gambling or gaming activities;
(g) Damage to property or people:
(i) results, or could result, in damage to property or injury to any person;
(ii) harasses, menaces or stalks people;
(iii) accesses, monitors or uses any data, system or network of another person without authority or attempts to probe, scan or test the vulnerability of any data, system or network;
(iv) accesses, downloads, stores, sends or distributes any viruses or other harmful programs or material;
(h) Our service:
(i) manipulates or bypasses our usage limits;
(ii) undertakes any activity which impedes or interferes with our ability to provide our services;
(iii) damages our commercial well being, reputation or brand;
(i) Excessive Resource Usage:
(i) would result in an excessive load being generated on our servers, network, or other resources; and
would create any undue burden on other our customers or the service in general.
(ii) In regards to email accounts;
A single email account should not exceed 4GB in size
The combined total of all mailboxes on a single hosting account should not exceed 15GB.
These limits apply unless stated otherwise in the product overview.
(iii) Exceptions and exclusions may be granted at our discretion;
40.4 To the extent permitted by law, we reserve the right to decide whether any action or omission constitutes unacceptable use and our decision will be final.
41.1 In addition to the requirements set out above, this AUP also applies to SPAM email.
41.2 Customers must comply with the Spam Act 2003 (Cth) ('Spam Act') and otherwise not engage in practices with would result in a breach of the Spam Act or Spam Regulations 2004.
41.3 In using our services customers must not:
(a) indiscriminately send or cause to be sent or assist in the sending of unsolicited, unwanted, or inappropriate messages, especially commercial advertising in mass quantities;
(b) provide capability which permits third parties to send SPAM;
(c) cause an adverse effect on any computer, network, or data belonging to any party;
(d) access anyone else's systems, networks or data without consent, regardless of whether or not such access or use has any adverse effect on the system, network, or data;
(e) create, send, or alter in any way the contents of an electronic message for the purpose of hiding, obscuring or deleting the source of the message or making the message appear to come from someone other
(f) use or distribute any software designed to harvest email addresses.
41.4 Customers agree to use their best endeavours to secure any device or network within their control against being used in breach of this AUP by third parties, including where appropriate by:
(a) the installation and maintenance of up-to-date antivirus software;
(b) the installation and maintenance of firewall software; and
(c) the application of operating system and application software patches and updates.
41.5 If a customer breaches this AUP's prohibition against SPAM, we may suspend or terminate their service.
41.6 We subject all email to and from customers to Spam filter by default. This service is provided free. The settings for our Spam filtering is via an online portal, the internet address of which will be emailed
41.7 Filtering services are an effective means of reducing the amount of Spam customers receive. However, they will not eliminate all Spam and there is a risk that legitimate email might occasionally be
incorrectly classified as Spam and therefore lost.
42.1 In addition to the requirements set out above, this AUP also applies to the content customers make available and information customers choose to access on the internet.
42.2 When making information or content available using the services we provide, customers must ensure:
(a) that it is classified, labelled and distributed in accordance with the Classification (Publications, Films and Computer Games) Act 1995 (Cth) or any industry code that applies to a customer's use or
distribution of that content;
(b) that the content is not provided if it has not been classified by the Classification Board and would, if it were classified by the Classification Board, be substantially likely to be classified RC, x 18+,
R 18+ or MA 15+.
43. Complaints process
43.1 Subject to clauses 9.2 and 9.3, complaints about a customer of ours should be sent to firstname.lastname@example.org.
43.2 If a complainant is receiving Spam from a customer of another service provider, they should contact the other service provider.
43.3 If a customer has a complaint about content accessible using our service, they may contact the Australian Communications and Media Authority in accordance with the complaints process detailed on their
43.4 If we receive a complaint about a customer, we may refer it to the appropriate government agency or authority for action (which may include the Australian Federal Police, the Office of the Australian
Information Commissioner (Privacy Commissioner), Australian Competition and Consumer Commission, or Australian Communications and Media Authority).
43.5 Customers agree that they will cooperate and comply with any corrective or preventative action that we deem necessary to ensure compliance with this AUP.
43.6 Where we receive a complaint, the complaint will be acknowledged within 1 business day. The acknowledgement may be verbal (via telephone) or in writing (via email or letter) at our discretion.
43.7 Where we receive notice of a complaint from a government agency or authority, we will, where appropriate and lawful, follow the procedures or take the actions we are required to take in that notice, including
suspending or terminating your account, removing or disabling access to content or material, or providing the information requested by the agency or authority.
43.8 Where we receive a complaint about content:
(a) we will record the detail of the complaint;
(b) we will assess the nature of the complaint and determine whether it requires immediate referral to a government agency or authority. Where we deem referral is required, we will refer the complaint and
will take all steps necessary to comply with any direction from, or assist any investigation conducted by, the relevant government agency or authority;
(c) if we determine that it does not require referral, we will advise the customer(s) whom the complaint concerns of the complaint and attempt to negotiate a resolution to the issues which are the subject of
the complaint to the satisfaction of our customer(s) and the complainant;
(d) if that is unsuccessful we will advise the complainant of their right to lodge a formal complaint with the Australian Communications and Media Authority;
(e) we reserve the right to make a final decision (which may involve suspension or termination of a customer's service) that will bind our customer.
43.9 If the complaint is about service interference created by a customer:
(a) we will investigate the allegations and attempt to resolve the matter. If our service is seriously compromised we may choose to suspend a customer's service immediately pending an investigation.
(b) our decision regarding service interference will be final. It may involve suspension or termination of a customer's service.
43.10 We aim to resolve all complaints within 5 business days from the date of our acknowledgement of receipt of the complaint. However, it is not always possible to resolve complaints within this timeframe and
timeframes will vary depending on the nature of the complaint. We will keep complainants and relevant customers advised of progress in resolving any complaint raised with us and we will advise both parties either verbally
or in writing of the outcome of the complaint.
44. What we may do about unacceptable use
At our absolute discretion, we reserve the right to suspend or terminate a customer's access to any or all services provided by us if we form the view that a customer has breached this AUP.
44.2 Our right to suspend or terminate a customer's account applies regardless of whether the breach is committed intentionally, through misconfiguration, or by other means not authorised by a customer including,
but not limited to, through a Trojan horse or virus.
44.3 We will generally operate on the basis that an allegation of unacceptable use against a customer is not proven until we assess the facts or a law enforcement agency or other relevant government authority
requires us to act immediately. Nevertheless, we reserve the right to suspend or terminate a customer's account without notice to that customer if the circumstances dictate (in our sole discretion) that immediate action is
44.4 The types of action we make take where we form the view that a customer has breached this AUP include:
(a) for a serious breach of this AUP, immediately terminating or suspending a customer's service;
(b) for a non-serious breach where the consequences are serious, immediately terminating or suspending a customer's service;
(c) for all other breaches, immediately suspending a customer's service and then terminating the service if that customer does not remedy the breach within the timeframe we have given to that customer to
rectify it (such timeframe to be determined by us in our absolute discretion having regard to the severity and consequences of the breach);
(d) removing or disabling access to content or material if we are directed to do so by the Australian Communications and Media Authority under a takedown notice in accordance with its obligations under the
Broadcasting Services Act 1992 (as amended);
(e) reporting a customer's conduct or activities to relevant government agencies or authorities;
(f) complying with requirements detailed in any law, order, regulation or applicable industry code;
(g) giving a customer a warning regarding their conduct or activity or a notice to rectify a breach; or
(h) any combination of the above.
44.5 We may remove any content or information a customer makes available using our services where we are directed to do so by the Australian Communications and Media Authority, Australian Securities and
Investments Commission, Australian Competition and Consumer Commission, the Office of the Australian Information Commissioner (Privacy Commissioner), or any other government agency or authority with the legal authority to
require us to do so.
44.6 We may comply or cooperate with law enforcement and security agencies through any means we consider lawful, including in relation to court orders for the interception or monitoring of our services.
44.7 We may monitor or review a customer's use of our services, including content and information, but we are not obliged to do so.
45. Liabilities and indemnities
45.1 To the maximum extent permitted by law, we will not be liable for any loss a customer might incur if we suspend or terminate a customer account under the terms of this AUP where:
(a) a customer has breached the terms of this AUP;
(b) we are required to do so by law;
(c) we are directed to do so by the Australian Communications and Media Authority under a takedown notice in accordance with its obligations under the Broadcasting Services Act 1992 (as amended);
(d) we acted reasonably in exceptional circumstances; or
(e) we are not able to reach a mutually acceptable outcome.
45.2 Each customer agrees to indemnify us against any claim a complainant might make for any loss or damages the complainant incurs as a result of a breach of this AUP by that customer.
45.3 Each complainant agrees to indemnify us against any claim a customer might make for any loss or damages the customer incurs as a result of a complaint made by the complainant and the action we take as a
consequence of that complaint, except to the extent that the acts or omissions of the customer contributed to the customer's loss or damages.
1.1 When purchasing a domain name a customer enters into a registration agreement with Uber Global Pty Ltd (the Registrar).
1.2 In this agreement, auDA means .au Domain Administration Limited ACN 079 009 340, the .au domain names administrator.
1.3 The Registrar acts as agent for auDA for the sole purpose, but only to the extent necessary, to enable auDA to receive the benefit of rights and covenants conferred to it under this agreement. auDA is an intended third party beneficiary of this agreement.
2. auDA Published Policy
2.1 In this clause, auDA Published Policies means those specifications and policies established and published by auDA from time to time at http://www.auda.org.au.
2.2 Registrant must comply with all auDA Published Policies, as if they were incorporated into, and form part of, this agreement. In the event of any inconsistency between any auDA Published Policy and this agreement, then the auDA Published Policy will prevail to the extent of such inconsistency.
2.3 Registrant acknowledges that under the auDA Published Policies:
2.3.1 there are mandatory terms and conditions that apply to all domain names licences, and such terms and conditions are incorporated into, and form part of, this agreement; and
2.3.2 Registrant is bound by, and must submit to, the .au Dispute Resolution Policy; and
2.3.3 auDA may delete or cancel the registration of a .au domain name.
3. Registration of Domain Names
3.1 A Domain Name Application must be in the form prescribed under the Published Policies. The Domain Name must comply with the Published Policies.
3.2 The Registrar and the Registrant do not have any proprietary right arising from:
3.2.1 the registered Domain Name; or
3.2.2 the entry of a Domain Name in the Registry Database.
3.3 All personal information pertaining to the Registrant is held by auDA for the benefit of the Australian public.
4. Consent to Use Registrant Information
4.1 The Registrant grants to:
4.1.1 auDA, the right to publicly disclose to third parties, all information relating to the registered Domain Names in accordance with the Published Policies which are available on auDA's website http://www.auda.org.au;
4.1.2 the Registrar, the right to disclose to the Registry Operator, all information which are reasonably required by the Registry Operator in order to register the Domain Name in the Registry; and
4.1.3 the Registry Operator, the right to publicly disclose to third parties, all information relating to the registered Domain Name to enable the Registry Operator to maintain a public WHOIS service, provided that such disclosure is consistent with:
4.1.4 the National Privacy Principles; and
4.1.5 auDA's Published Policies.
5. Change of Registrars
5.1 The Registrar must ensure that the Registrant can easily transfer registered Domain Names to another registrar in accordance with the Published Policies. The Published Policies include, but are not limited to, such matters as:
5.1.1 the maximum fees chargeable by the Registrar;
5.1.2 when fees are not chargeable by the Registrar;
5.1.3 the conditions pursuant to which the Registrar must transfer; and
5.1.4 the conditions pursuant to which the Registrar does not have to transfer.
5.2 In the event that:
5.2.1 the Registrar is no longer a registrar; or
5.2.2 the Registrar's auDA Accreditation is suspended or terminated; or
5.2.3 the Registrar Agreement is terminated by auDA, the Registrant is responsible for transferring the registered Domain Name to a new registrar in accordance with the Published Policies within 30 days of written notice being provided to the Registrant by auDA.
5.3 In the event that the Registrar Agreement between auDA and the Registrar is terminated, the Registrar must not charge the Registrant any fee for the transfer of the registered Domain Name to another registrar.
6. Registrar's Obligations
6.1 The Registrar must immediately give written notice to the Registrant if:
6.1.1 the Registrar is no longer a registrar; or
6.1.2 the Registrar's auDA Accreditation is suspended or terminated; or
6.1.3 the Registrar Agreement is terminated by auDA.
6.2 auDA may post notice of:
6.2.1 the fact that the Registrar is no longer a registrar;
6.2.2 the suspension or termination of a Registrar's auDA Accreditation; or
6.2.3 the termination of the Registrar Agreement between auDA and the Registrar on its web site and may, if it considers appropriate, give such notice to the Registrant.
7. Registrant's Other Obligations
7.1 Throughout the Term of the Registrant Agreement, the Registrant must:
7.1.1 comply with the Published Policies;
7.1.2 give notice to the Registry Operator, through the Registrar, of any change to any information in the Registrant Data.
7.2 The Registrant must not, directly or indirectly, through registration or use of its Domain Name or otherwise:
7.2.1 register a Domain Name for the purpose of selling it;
7.2.2 register a Domain Name for the purpose of diverting trade from another business or web site;
7.2.3 deliberately register misspellings of another entity's company or brand name in order to trade on the reputation of another entity's goodwill; and
7.2.4 register a Domain Name and then passively hold a Domain Name Licence for the purpose of preventing another registrant from registering it.
7.3 The Registrant must not in any way:
7.3.1 grant or purport to grant a registered domain name as security; or
7.3.2 encumber or purport to encumber a domain name registration.
8. Dispute Resolution
8.1 auDA currently has in place a dispute resolution policy called auDRP (the .au Dispute Resolution Policy) which applies in the event of disputes between a registrar and a registrant, or between a registrant and a third party, in relation to entitlements to domain names in .au. The auDRP binds the Registrar and the Registrant as if it were incorporated in the Registrant Agreement.
8.2 The Registrant acknowledges that auDA may develop and implement other dispute resolution policies which are accessible by the Registrant as an alternative and further to any complaints handling procedure prescribed by the Registrar. Such policies bind the Registrar and the Registrant as if they were incorporated in the Registrant Agreement.
9. Registrant Warranties
9.1 The registrant makes, and is taken to have made, the following warranties, when applying to register or renewal the registration of a domain name:
9.1.1 all information provided to register or renew the registration of the domain name (including all supporting documents, if any) are true, complete and correct, and are not misleading in any way, and the application is made in good faith;
9.1.2 the registrant meets, and will continue to meet, the eligibility criteria prescribed in auDA's published policies for the domain name for the duration of the domain name licence;
9.1.3 the registrant has not previously submitted an application to apply for the same domain name with another registrar using the same eligibility criteria, and the other registrar has rejected the application;
9.1.4 the registrant is aware that even if the domain name is accepted for registration, the registrant's entitlement to register the domain name may be challenged by others who claim to have an entitlement to the domain name;
9.1.5 the registrant is aware that auDA or the registrar can cancel the registration of the domain name (that is, the domain name licence) if any of the warranties set out above is found to be untrue, incomplete, incorrect or misleading.
10.1 To the fullest extent permitted by law, auDA will not be liable to Registrant for any direct, indirect, consequential, special, punitive or exemplary losses or damages of any kind (including, without limitation, loss of use, loss or profit, loss or corruption of data, business interruption or indirect costs) suffered by Registrant arising from, as a result of, or otherwise in connection with, any act or omission whatsoever of auDA, its employees, agents or contractors.
10.2 Registrant agrees to indemnify, keep indemnified and hold auDA, its employees, agents and contractors harmless from all and any claims or liabilities, arising from, as a result of, or otherwise in connection with, Registrant's registration or use of its .au domain name.
10.3 Nothing in this document is intended to exclude the operation of Trade Practices Act 1974.
11. Service Levels
11.1 UberGlobal aims to provide customer service 24 hours a day, 7 days a week via email and phone.
11.2 UberGlobal will process all .au domain registrations and renewals within a timely manner.
11.3 UberGlobal accepts payment via Visa, MasterCard, Amercian Express, Bpay and Direct Deposit.
11.4 UberGlobal will provide a domain management interface where all registrants will be able to update their domain details through an easy to use online interface.
12. .au Domain Cancellation Policy
12.1 There is a 3 calendar day grace period during which a new domain name registration can be deleted, or a renewal cancelled, with immediate effect and the registration or renewal fee will be refunded to the registrar.
12.2 No refunds of any kind will be provided for domain registrations that are cancelled after the initial grace period.
1.1.1 comply with all .nz policies and accurately represent these to you;
1.1.2 disclose accurately and completely all our terms and conditions associated with your use of our services to register and maintain a domain name sought to be used by you, including price and billing information;
1.1.3 comply with your lawful directions in a diligent and timely manner regarding your .nz domain name, (for example, registration, cancellation, amendment, deletion and associated technical support and billing);
1.1.4 process any new .nz domain name registrations with the registry within a timely manner from the time we receive all the information required to complete a registration.
1.1.5 notify you of the registration of your domain name(s), including the details of: the domain name, your contact details, our contact details, the registration period, the unique authentication ID for your domain name and your obligations as a registrant;
1.1.6 arrange for correction of any error in the information in the register about any domain name registered to you when requested;
1.1.7 provide to you, or to someone we reasonable believe to be acting on your behalf, the unique authentication ID for your domain name when requested and for no charge;
1.1.8 use your personal information only as authorised by you;
1.1.9 take all reasonable steps to safeguard and protect all information about you stored in our databases and system(s);
1.1.10 comply with any order of any authority having jurisdiction regarding any domain name registered to you;
1.1.11 use our best endeavours to deal with any complaints you may have about the services we provide to you;
2. The Registrant's Obligations
2.1 You agree that you will:
2.1.1 comply with the .nz policies. You agree that you have read and understood the current policies;
2.1.2 make sure all information you give us is accurate and complete, keep us informed of changes to any information you give us, and that you have the authority to enter into this agreement;
2.1.3 keep the unique authentication ID for your domain name and any other security information that we give to you confidential, safe and secure;
2.1.4 satisfy yourself that your use of a domain name will not infringe anybody's intellectual property rights and protect us, and everybody we are in any business relationship with to provide services to you, from any such claim;
2.1.5 ensure that you only use our services for a lawful purpose;
2.1.6 ensure that the use of any domain name registered to you does not interfere with other users of the Internet;
2.1.7 ensure that any order of any authority having jurisdiction regarding any domain name registered to you is complied with;
2.1.8 protect us, and everybody we have a business relationship with, against any legal action taken against us because of the receipt or use of our services by you or someone you are responsible for, including reliance by us or anybody we have a business relationship with, on information supplied by you.
3. Duties of Other Persons
3.2 You agree to make sure everyone you are responsible for or who uses a domain name registered to you also meets the above duties.
4. Registration of a Domain Name
4.1 When a domain name in the .nz domain space is registered to you, or in your name as directed by you, then you agree:
4.1.1 that the following information becomes available to any member of the public:
(a) your name,
(b) your contact details and
(c) the domain name, its commencement and expiry dates and addresses/details of the name servers for it, and our name.
4.1.2 the domain name is registered in your name only because no other person has it according to the records of the register; and
4.1.3 neither we nor anybody else is representing anything else to anybody regarding that domain name. The entry of a domain name in the 'who is' database shall not be taken as evidence of anything other than such registration; and
4.1.4 that you protect us and everybody we have a business relationship with to provide services to you, from any claim arising out of the domain name being registered in your name or as you direct.
5. Register is the Record
5.1 For all purposes the details shown in the register shall be treated as correct and the authoritative record.
6. Payment of Fees
6.1 You agree to pay for the services we provide for you.
6.2 If you transfer a domain name registered to you to another registrant or to be managed by another registrar, all charges owing to us shall become immediately due and payable on the date of that transfer.
6.3 We may alter our fees from time to time. When we alter them we will send you notice of the alteration 30 days before the new fee takes effect.
6.4 Our usual fees are for annual domain name registrations, due and payable in advance. We may also charge for additional services as requested by you from time to time and provided by us. We will tell you before any additional charge is incurred.
6.5 All prices as listed on our web site are stated in Australian dollars and include GST where applicable.
7. Suspension and Refusal to Supply Services
7.1 If you do not pay our charges for a domain name registered to you we may:
7.1.1 cancel registration of that domain name; or
7.1.2 refuse to provide a service you request.
8. Cancellation of a Domain Name
8.1 If we are going to cancel the registration of a domain name registered to you as a result of you not paying our charges relating to that registration, we will give you fourteen days notice before we initiate action to cancel that domain name.
9. Exclusion of Liability
9.1 We exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of:
9.1.1 InternetNZ, the registry and any other entity we are in any business relationship with;
9.1.2 every officer, employee, contractor, agent of us or any entity in clause 9.1;
9.1.3 anyone else we get to perform our duties under any agreement you have with us. None of the persons specified above is liable or has to pay for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised in any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not prevent you getting a court order requiring us to do anything we might have agreed to do for you and does not limit any rights you may have under the Consumer Guarantees Act 1993.
10. Limitation of our Liability
10.1 We have excluded all other liability we or any of the persons specified in clause 9 may have to you. If any of those persons is ever liable to you and, for any reasons, cannot rely on the exclusion of liability set out in clause 9 then this clause applies. Where this clause applies, the maximum combined amount the persons specified above (together) will have to pay you and anyone else who uses the services we provide for you (together) is the amount of the last month's fee paid by you under this agreement.
11. Law and Jurisdiction Applying to this Agreement
11.1 Unless we otherwise agree in writing, this agreement contains all the terms of our relationship when acting as the registrar of record for your .nz domain names and continues to apply no matter where you are located at the time any of the services are provided or where you reside. This will be the case until this agreement is cancelled except to the extent clause 15 says otherwise. To the extent legally permitted:
11.1.1 all our services under this agreement are provided under New Zealand law;
11.1.2 any claim or dispute arising out of or in connection with this agreement must be instituted within 60 days from the date the relevant service was supplied to you;
11.1.3 except as otherwise stated, you may take action against us only in a New Zealand court;
11.1.4 where you or any registrant for whom you act supplies incorrect information regarding a domain name and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you.
12. Cancelling the Agreement
12.1 We may cancel or suspend this agreement by giving you one months notice if you do not meet your duties to us.
12.2 We may end the agreement for any other reason by giving you one month's notice.
13. More Than One Person
13.1 You are responsible for everybody who you permit to act for you as a registrant. We will take reasonable care to satisfy ourself that you have permitted those persons to act for you.
14. Each Clause Separately Binding
14.1 Each clause of the agreement you have with us is separately binding. If for any other reason we, you, or any of the persons specified in clause 9 cannot relay on any clause, all other clauses of it are binding.
15. Rights and Responsibilities that Continue
15.1 The cancelling of any agreement you have with us does not affect any rights and responsibilities which are intended to continue or come into force afterwards. These include the rights and duties under 2, 5-11, 13-14, and this clause 15.
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